Customer Account Executive * Annual Salary: £24,000 for experience within customer services and £26,000 for sales administration experience. 
* Location: Ipswich
* Job Type: Full-time- 12-month FTC
We are actively seeking a Customer Account Executive who is passionate about delivering outstanding customer service and excels in managing client relationships. This role is essential for a service-driven individual who is eager to enhance customer engagement and effectively manage inventory, orders, and sales forecasts.
Responsibilities: * Acquire thorough knowledge of our product range to effectively recommend and upsell to clients.
* Forge and maintain robust relationships with a varied client base.
* Handle the administration of customer accounts across different industry segments.
* Track order progress, manage inventory forecasts, and coordinate timely delivery schedules.
* Facilitate communication between customers and suppliers regarding stock, purchase, and sales orders.
* Quickly address and resolve customer issues with appropriate solutions.
* Assist the external sales team by providing vital data and insights.
* Conduct occasional visits to customers and suppliers to reinforce business relationships.
* Adhere to all company policies and procedures.
Skills & Qualifications: * Demonstrated experience in customer service or sales administration within an office setting.
* Skilled in multitasking, prioritising tasks, and managing time effectively.
* Knowledge of customer forecasting and order management.
* Team-oriented with the ability to adapt to a fast-paced work environment.
* Effective problem-solving skills with a focus on resolving customer and supplier issues.
* Professional demeanour with a proactive and positive approach.
* Reliable and adaptable to meet the evolving needs of the business.
* Excellent communication skills and proficiency in MS Office, particularly Excel.
Benefits: * Working hours are Monday to Friday, 8.30 am to 5.00 pm, 37.5 hours per week.
* 25 days of annual leave plus bank holidays and you can purchase and sell up to 5 days.
* Enrolment in the Qualifying Earnings Pension Scheme.
* Flexibility to buy or sell up to 5 days of annual leave.
* Option to enrol in private healthcare.
* Plus, much more.
If you are committed to customer service excellence and are looking for a dynamic role as a Customer Account Executive, we encourage you to apply. Please submit your CV and a cover letter that highlights your relevant experience and dedication to customer satisfaction.