Lending Manager
BTL Mortgages
Birmingham / Hybrid
We are looking for a Lending Manager for our Midlands based client, due to a period of growth. The role purpose is to manage all new loan applications through to completion.
Key responsibilities:
* To take ownership of submitted applications, driving excellent customer service
* Maintain excellent product and criteria knowledge
* Work towards agreed SLAs - both individually and in your team
* Able to take ownership and drive delivery of performance
* Adhere & embody all industry regulations and standards
* To liaise with team leader on all case issues
* Provide feedback on team, other departments, competitors, lenders and introducers
* Identify and champion areas of improvement and training for company and team
* Positive and encouraging attitude
* To adhere fully to company handbook and policies
* Reasonably anticipate, minimise and manage operational risk
Skills and experience:
* Previous experience of working in a regulated or specialist finance environment advantageous
* Ability to perform under pressure in a fast-paced environment
* Excellent communication skills
* Proven experience in providing excellent customer service
* Working to a high degree of accuracy
* Ability to work with multiple systems
* Excellent literary and numerical Skills
* Committed to providing world class customer service.
* Experience working for a finance lender or packager desirable.