Customer Service Advisor
other jobs OCS Group
Added before 50 Days
- Scotland,Aberdeenshire
- full-time
- £12.09 per hour
Job Description:
About The Role
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
You will be working 5 days a week, 06:00 to 20:00, 42 hours per week on a temporary, full-time basis.
You will also:
* Ensure the customer is always informed and up to date
* Take responsibility for the administration of customer queries and records
* Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
* Meet targets in query resolution, call handling and quality
To succeed in this role you will need:
* Good customer service skills
* Experience in administration
* A pro-active approach to personal development and learning
* A passion for delivering an exceptional customer experience
What will you get in return?
* A pension scheme- to save for the future - eligibility rules apply
* Access to high street discounts
* Access to low interest loans
* Recognition scheme ’OCS Stars’- monetary rewards given to top performers
* Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ’Impact’ Programme
* Long Service Awards
* Cycle to work scheme- discounted bicycles
* Access to our Employee Assistance Programme- 24-7 Wellbeing Support
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
You will be working 5 days a week, 06:00 to 20:00, 42 hours per week on a temporary, full-time basis.
You will also:
* Ensure the customer is always informed and up to date
* Take responsibility for the administration of customer queries and records
* Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
* Meet targets in query resolution, call handling and quality
To succeed in this role you will need:
* Good customer service skills
* Experience in administration
* A pro-active approach to personal development and learning
* A passion for delivering an exceptional customer experience
What will you get in return?
* A pension scheme- to save for the future - eligibility rules apply
* Access to high street discounts
* Access to low interest loans
* Recognition scheme ’OCS Stars’- monetary rewards given to top performers
* Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ’Impact’ Programme
* Long Service Awards
* Cycle to work scheme- discounted bicycles
* Access to our Employee Assistance Programme- 24-7 Wellbeing Support
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Job number 1519460