IT Application Specialist
other jobs i Resourcing Limited
Added before 50 Days
- England,London,City of London
- full-time
- £50,000 - £55,000 per annum
Job Description:
IT Application Specialist
£55,000
City of London
Hybrid - 60/40 office/home
Application, Applications, Apps, Specialist, Engineer, IT Operations, Software Applications, SQL, Insurance, Software Application Support, ITIL, Sharepoint, Lon
* work as part of the Application Services team in a newly created function within the IT Operations team
* assist with supporting, maintaining, and optimising all third-party software applications
* troubleshooting issues, providing user support, and ensuring applications meet the requirements of the business
* build relationships with internal and external stakeholders
* have some exposure to insurance industry applications
* act as an escalation point for the service desk in relation to incidents
* be responsible for working with the third-party support
Responsibilities:
* Liaise with business users to understand, troubleshoot and resolve 2nd line IT related incidents and services relating to applications.
* Analyse the impact of issues on business processes to support issue triaging and escalation.
* Liaise with software vendors for advanced troubleshooting and support.
* Work with the Application Services Manager
* Work with the Service Desk team
* Contributing information to the team about known errors and workarounds relating to incidents and problems.
* Establish strong business and supplier relationships to drive application and business change to maximise benefit and improve processes.
* Assist in all aspects of application changes and fixes, from scope design, testing and release to production.
* Provide guidance and consultation on applications
Requirements:
* Minimum of 3-5 years of experience in software application support
* Insurance experience preferred.
* Microsoft Office Suite and Windows knowledge.
* Experience of Incident Management, Service Transition, Change & Problem Management, with Vendor Management preferred.
* Excellent customer service and business stakeholder management skills.
* Extensive experience utilising service desk tools to track issues/problems/etc.
* Desirable:
* * SQL
* software development processes
* SharePoint
* ITIL v3 or v4 qualification
£55,000
City of London
Hybrid - 60/40 office/home
Application, Applications, Apps, Specialist, Engineer, IT Operations, Software Applications, SQL, Insurance, Software Application Support, ITIL, Sharepoint, Lon
* work as part of the Application Services team in a newly created function within the IT Operations team
* assist with supporting, maintaining, and optimising all third-party software applications
* troubleshooting issues, providing user support, and ensuring applications meet the requirements of the business
* build relationships with internal and external stakeholders
* have some exposure to insurance industry applications
* act as an escalation point for the service desk in relation to incidents
* be responsible for working with the third-party support
Responsibilities:
* Liaise with business users to understand, troubleshoot and resolve 2nd line IT related incidents and services relating to applications.
* Analyse the impact of issues on business processes to support issue triaging and escalation.
* Liaise with software vendors for advanced troubleshooting and support.
* Work with the Application Services Manager
* Work with the Service Desk team
* Contributing information to the team about known errors and workarounds relating to incidents and problems.
* Establish strong business and supplier relationships to drive application and business change to maximise benefit and improve processes.
* Assist in all aspects of application changes and fixes, from scope design, testing and release to production.
* Provide guidance and consultation on applications
Requirements:
* Minimum of 3-5 years of experience in software application support
* Insurance experience preferred.
* Microsoft Office Suite and Windows knowledge.
* Experience of Incident Management, Service Transition, Change & Problem Management, with Vendor Management preferred.
* Excellent customer service and business stakeholder management skills.
* Extensive experience utilising service desk tools to track issues/problems/etc.
* Desirable:
* * SQL
* software development processes
* SharePoint
* ITIL v3 or v4 qualification
Job number 1522088
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Company Details:
i Resourcing Limited
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