Main Duties and Responsibilities
* Assist with cash collection related to the organisation’s debtor books.
* Review and segment the student debtor ledger to identify opportunities for releasing cash, including liaising with relevant parties to review debts and engage with students.
* Help students with fee-related queries and process any necessary changes of circumstance.
* Negotiate payment schedules and encourage early settlement of outstanding debts.
* Provide a welcoming, responsive, and professional service to all customers, ensuring high-quality customer service.
* Collaborate with the Accounts Receivable Team to improve services and administrative processes.
* Ensure all tasks comply with current legislation and organisational policies, maintaining confidentiality as required.
* Document policies and procedures for best practice credit control.
* Perform additional duties as reasonably required by senior team members.
Person Specification Requirements
Education and Qualifications
* Essential: No specific qualifications are required.
* Desirable:
Knowledge and Skills
* Essential: * Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn new administrative systems.
* Numeracy skills to manage financial queries, check financial information, and accurately input data.
* Ability to interpret guidance materials and update standard documents.
* Proactive and flexible team player, contributing to service development and customer satisfaction.

* Desirable: Experience with university systems and databases.
Work Experience
* Essential: * Experience within a credit control function.
* Experience working effectively within a team, offering support and cover as needed.

* Desirable: Administrative experience in higher education or customer service.
Communication Skills
* Essential: * Clear, concise advice and guidance to internal and external customers, both verbally and in writing.
* Ability to build and maintain positive relationships with staff, suppliers, and stakeholders.
* Competence in writing and completing letters, emails, and reports accurately.
* Understanding the importance of maintaining confidentiality in accordance with data protection laws.
* Interpersonal skills to handle diverse situations sensitively and confidently.
* Written skills to create reports.

* Desirable:
Other Requirements
* Essential:
* Desirable: * Knowledge of SFE processes and systems.
* Up-to-date knowledge of higher education student funding and experience providing front-line advice to students.