Scheduler/Administrator
My client is a reputable and leading organisation based in Belfast, who is currently seeking an experienced Scheduler/Administrator to join their team.
This is a full-time permanent position.
Salary – starting £11.50 - £12 per hour (£25,415 - £26,520)
Working week – Monday to Friday 8am-5pm (42.5-hour week)
Job Purpose
As a successful Customer Services Administrator, you will ensure repair requests are carried out efficiently, cost-effectively and seeing the job process through from start to completion whilst delivering a first-class service to our customer. 
The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works.
Responsibilities
* The first point of contact, providing support for all customer queries you will,
* Provide an exceptional level of customer service, communicating to customers in a professional manner.
* Responsible for the administration for a specific contract(s)
* Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
* Work as part of a team to prioritise and manage the workload.
* Ensure customers are kept up to date, ensuring any issues are escalated to management.
* Monitoring of target dates for jobs, tracking updates and job status
* Liaising with internal stakeholders regularly providing accurate and detailed information
* Job completions, updating and reviewing system/data input.
* Inputting codes on completions readying them for invoicing.
* Maintaining standards and processes to reach KPI targets.
* To perform the job in accordance with the company’s policies and procedures,
* To perform any other duties as may be reasonably required.
Requirements
* 3 years recent experience in a busy office environment providing customer support
* Minimum of Grade C or above in GCSE or equivalent (English and Maths)
* Data input experience.
* IT literate, proficient in Microsoft Office
The Successful Candidate will
* Demonstrate reliability, flexibility, and adaptability.
* Effectively manage time to meet deadlines.
* Excellent team working skills.
* Excellent communication skills with the ability to manage client relationships.
* Strong planning and organisation skills
* Ability to work on own initiative and as part of a cross functional team.
* Ability to work accurately under pressure and meet deadlines & targets.