Technical Support Specialist - Laboratory Equipment
Location: Saffron Walden, Essex
Permanent Position
Salary Guide: £25,000 - £30,000 pa, plus excellent benefits
A Technical Support Specialist is required by long established chemistry laboratory equipment manufacturer. This exciting and diverse role involves working in 3 keys areas: Technical Support, Quotations and R&D Application Testing.
The ideal candidate will have a strong background in scientific instrumentation and a passion for helping customers troubleshoot and resolve technical issues.
Responsibilities:
Technical Support:
* Providing technical support via telephone, email and online chat to end-users, distributors and colleagues for our full range of chemistry products.
* Pre-sale product selection/specifications.
* Post sales enquires including assisting with product installation, start-up, set-up issues and diagnosing faults.
* Communication with suppliers and/or QA regarding any technical difficulties with supplied equipment.
* Providing support to the Marketing department, including technical advice, copy writing, blogs, instructions, FAQ’s etc.
Custom Quotations:
* Liaising with end-users, distributors and our sales teams to understand custom requirements.
* Prepare and send quotations, with full costings and technical detail, following up quotes and monitoring quote statistics.
* Managing custom orders, including co-ordinating the manufacture or supply of the quoted items, checking, assembling and testing items pre-delivery.
R&D and Application Testing:
* Testing prototypes including debugging, functional, performance testing of products and producing reports and sharing with the team
* Testing applications on existing products, including supporting customer queries or
Qualifications:
* Scientific background via a degree or similar qualification in chemistry, physical sciences or via practical lab experience.
* Strong knowledge of scientific instrumentation and laboratory processes
* Proven experience in technical support or a related field, preferably in laboratory equipment
* Excellent problem-solving and communication skills
* Ability to work independently and collaboratively in a fast-paced environment
* Customer-focused with a passion for providing exceptional support
Benefits:
* Five weeks holiday + public holidays
* Flexible working hours
* Competitive salary
* Training
* Pension contribution
* Social committee and regular company events
Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web site.