Vanta Staffing High Wycombe are searching for a friendly and organised Service Advisor for a prestige garage in the High Wycombe area. You will be able to communicate effectively at all levels and have administrative skills capable of creating bookings, estimates and invoices. You must have a full UK driving licence, held for at least 2 years. Experience is desirable but not essential as service knowledge and on the job training is offered.

Monday - Friday (occasional Saturday required 8am - 1pm, max 4 per year)
8am - 5.30pm
GBP29,000 + quarterly bonus (circa GBP250 - GBP500) measured against profits achieved.
Holiday allowance to increase after 3 years service.

The key skills required of the Service Advisor are:
· Excellent verbal communication skills with customers on the telephone and in-person, and other colleagues.
· Good written skills in producing estimates and invoicing.
· A friendly, calm, patient and reassuring manner.
· Have good organisational skills and be capable of multi-tasking.
· Excellent administration skills with a high attention to detail.
· Ability to work on own initiative but also as a respectful team player.
· Computer literate including use of Microsoft Office.
· Be reliable.

The responsibilities of the Service Advisor are:
· Building and maintaining strong relationships with customers, ensuring every customer is greeted in a welcoming and friendly manner, whether on the phone, face-to-face or online.
· Answering incoming calls and online bookings and scheduling service, repair and MOT appointments as required.
· Paying careful attention to symptoms and what work/services will be needed both at point of booking and when vehicles arrive for work.
· Dealing with courtesy car bookings including ensuring any courtesy cars requested are booked and available when the customer arrives.
· Supporting the Service Manager in the planning and scheduling of work to workshop technicians, including preparing workflow plans for future work.
· Calling/emailing part suppliers and ordering parts as required.
· Ensuring customers are kept well informed of progress with their vehicle, keeping the trust and confidence whilst their vehicle is with us.
· Supporting the Service Manager in tracking jobs in progress through the workshops keeping strong communication with technicians and customers. This also includes Inspection videos, MOT reports and Understanding and Quoting Additional Advisory Work.
· Recommending and quoting additional work whilst giving the customer complete confidence that work completed will be beneficial to safe and cost-effective motoring throughout the year and advising where repairs can be deferred to a later date.
· Preparing invoices, finalising preparations to the customer car after work is complete including ensuring the car has been washed, sanitised and that sweets are in place.
· Advising customers when their vehicle is ready for collection. Explain clearly what works have been completed when the customer collects and ensure payment for work is completed.
· Supporting the use of CRM systems to drive new business and ensure existing customers continue to have up to date communication for work required, deferred works, special offers, etc.
· Using garage management and other relevant software to identify and report on lost opportunities, quotes, non-booked service and MOT advisories etc.
· Helping to ensure stock levels are accurate, and replacement parts and consumables are ordered as required.
· Other duties as and when is required within the service reception and showroom.

Benefits offered:
· Free MOT for own car each year and discount for repairs.
· Discount plan on servicing and repairs for friends and family.
· Full pension scheme.
· Death in service insurance.
· Uniform provided with additional allowance for work trousers and shoes.
· 20 days holiday, rising to 23 days after 3 years service (1 day extra for each year worked) + bank holidays.