IT Support Analyst
other jobs Michael Page Technology
Added before 50 Days
- England,South East,Kent
- full-time
- £30,000 - £35,000 per annum
Job Description:
Join a fantastic team and provide internal helpdesk support for all software and hardware queries from users, as well as carry out installation and distribution of software and operating systems.
Client Details
A chartered accountants in Sidcup, South-East London providing specialised advising to private and business clients.
Description
* Provide internal helpdesk support for all software and hardware queries from users
* Installation and distribution of software and operating system updates
* Setting up and configuration of new desktops and laptops
* Setting up new users and completion of leaver administration in accordance with HR requirements
* Carrying out daily and periodical network and desktop housekeeping checks and maintenance
* Investigate and diagnose technical issues referring them as necessary to external IT Provider
* Assist in origination of new system and process documentation and ongoing upkeep of the same
* Assist the IT Manager in maintaining a very high level of security with the IT systems and protection against cyber crime
* Assist the IT Manager with the training of staff on IT software and technical matters
* Provide ad hoc support and advice to clients, as directed
* Undertake specific projects in line with IT strategic objectives
* Assist with ensuring that systems are fully compliant with the General Data Protection Regulation (GDPR)
Profile
Technical Knowledge
* Knowledge of specialised accounting / taxation and related software
* Ensures expert knowledge of both in-house IT systems and software and also good understanding of alternatives
* Knowledge of the Avaya IP phone system and multi-function devices
* Knowledge of Mimecast messaging and document management system
* Actively keeping up to date with emerging technology
Team Working
* Attend IT meetings and provide required contribution
* Complete all administrative tasks within deadlines e.g. timesheets, HR requirements and Money Laundering training
* Attend internal meetings with other departments, as required
Client Care
* Confident when speaking and working with clients
* Responds to requests quickly and efficiently
* Maintains client confidentiality at all times
Job Offer
* 25 days leave plus BH
* Early finish fridays
* Employee Assistance
* Pension
* Life Assurance
* Staff Loans
* Bonus Scheme
* Comission
* Profesional Qualification
* Eye Test
* Cycle to work
Client Details
A chartered accountants in Sidcup, South-East London providing specialised advising to private and business clients.
Description
* Provide internal helpdesk support for all software and hardware queries from users
* Installation and distribution of software and operating system updates
* Setting up and configuration of new desktops and laptops
* Setting up new users and completion of leaver administration in accordance with HR requirements
* Carrying out daily and periodical network and desktop housekeeping checks and maintenance
* Investigate and diagnose technical issues referring them as necessary to external IT Provider
* Assist in origination of new system and process documentation and ongoing upkeep of the same
* Assist the IT Manager in maintaining a very high level of security with the IT systems and protection against cyber crime
* Assist the IT Manager with the training of staff on IT software and technical matters
* Provide ad hoc support and advice to clients, as directed
* Undertake specific projects in line with IT strategic objectives
* Assist with ensuring that systems are fully compliant with the General Data Protection Regulation (GDPR)
Profile
Technical Knowledge
* Knowledge of specialised accounting / taxation and related software
* Ensures expert knowledge of both in-house IT systems and software and also good understanding of alternatives
* Knowledge of the Avaya IP phone system and multi-function devices
* Knowledge of Mimecast messaging and document management system
* Actively keeping up to date with emerging technology
Team Working
* Attend IT meetings and provide required contribution
* Complete all administrative tasks within deadlines e.g. timesheets, HR requirements and Money Laundering training
* Attend internal meetings with other departments, as required
Client Care
* Confident when speaking and working with clients
* Responds to requests quickly and efficiently
* Maintains client confidentiality at all times
Job Offer
* 25 days leave plus BH
* Early finish fridays
* Employee Assistance
* Pension
* Life Assurance
* Staff Loans
* Bonus Scheme
* Comission
* Profesional Qualification
* Eye Test
* Cycle to work
Job number 1527371
metapel
Company Details:
Michael Page Technology
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