Would you like to work for the leading residential developer transforming the Greenwich Peninsula with community, art, culture and entertainment?
My client are looking for an experienced Lettings Coordinator to join a busy and passionate team in Greenwich.
Company Overview: My client are situated in the heart of Greenwich Peninsula, and are a leading property development company specialising in new homes. With a focus on innovative design and sustainable living, they are committed to shaping vibrant communities where people can thrive. As a key player in the real estate industry, they offers exciting opportunities for individuals with a passion for property and a desire to make a difference.
Main Responsibilities:
Administration:
* Manage pre-tenancy administration efficiently.
* Progress tenancies from offer acceptance to commencement.
* Maintain accurate tenancy records and manage occupant changes.
* Ensure all documentation and checks comply with legislation.
* Coordinate pre-tenancy cleaning and contractor work.
* Conduct pre-tenancy property checks.
* Arrange and manage property keys and related items.
Customer Service:
* Deliver high-standard customer service.
* Build and maintain strong customer relationships.
* Respond promptly to customer inquiries.
* Provide clear, accurate information to customers.
* Solve problems proactively to prevent complaints.
* Achieve positive customer feedback, such as 5* Google reviews.
Operational:
* Stay updated on and adhere to legal requirements.
* Complete tasks accurately and on time.
* Propose improvements for efficiency and service quality.
* Report on KPIs and assist in arranging meetings and events.
* Maintain high organisation and diary management.
Person Specification:
Essential Skills and Attributes:
* Minimum of 1 year of experience in residential administration.
* Strong organisational skills with excellent attention to detail.
* Understanding of tenancy legislation and agreements.
* Excellent written and verbal communication skills.
* Strong interpersonal skills and ability to maintain positive relationships.
* Exceptional customer service skills and effective problem-solving abilities.
* Resilient, pragmatic, and calm under pressure.
* Positive and enthusiastic personality, proficient in Microsoft Office, and a team player.
Desirable:
* ARLA qualification.
* Local area knowledge.
* Appreciation of design-led property construction.
If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me. Either reply to this advert, or email me directly.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn’t an opt-in, it’s the only way forward.