The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise.

Responsibilities:
* Manages one or more apps support teams.
* Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
* Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
* Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
* Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
* Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup.
Qualifications:
* Experience in an Apps Support role would be an added advantage, but not essential
* Highly assertive communications skills, commanding personality.
* Experience with application support would be an added advantage, but not essential
* Effectively share information with other support team members and with other technology teams
* Ability to plan and organize workload
* Consistently demonstrates clear and concise written and verbal communication skills
Education:
* Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:

Technology------------------------------------------------------
Job Family:

Applications Support------------------------------------------------------
Time Type:

Full time------------------------------------------------------
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