The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.
Please note the successful candidate will be required to work in the office five days per week.
Inclusiveness and Diversity
At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes.
Should you have any accessibility requirements, please contact a member of Fieldfisher’s Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process.
For accessibility information on our London offices, please visit our website.
Responsibilities:
* Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
* Be a local point of contact for the technical teams and provide remote hands as required
* Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works for local offices
* Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required
* Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
* Stock management
* Responsible for the New Joiner/ Leaver/ Mover tasks
* Travel to offices to provide on-site support and provide remote hands as required
* Track and document details of work performed including resolution steps in the ITSM
* Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
* Maintain Knowledge Base articles in our ITSM
* Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages
Knowledge, Skills & Experience:


Will have a proven background in information technology and will possess the following skills and experience:
* Dynamic personality with the desire to own incidents through to resolution
* Excellent communication skills, both written and oral
* Flexible approach to work with the ability to work effectively under pressure
* Encourages Co-Operative Working
* Ability to work in a fast-paced and dynamic environment


What can we offer you?


Our people are at the core of what we do. Fieldfisher’s benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans, electric vehicle scheme and much more.
Fieldfisher HQ is based in the vibrant and thriving City of London, which has something for everyone. Offering excellent commuter links based a 5-minute walk away from Monument and Bank tube stations. Views overlooking the River Thames and Tower Bridge from our 9th floor terrace, open plan workspaces that encourages a sense of camaraderie, hot-desking, discounted coffee in our on-site cafe, bike storage, shower facilities and much more.
We have diverse teams made up of our Partners, Lawyers and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas.
We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself!


Culture & personal development


We’re a firm with real entrepreneurial drive and we don’t believe in squashing people’s individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That’s why we foster a culture that encourages you to be yourself.
We’ll give you bespoke support to develop your own career. Whether that’s through allowing you to "access all areas" across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we’ll make sure your talents are being nurtured.


The Firm


Fieldfisher is Times Top 20 Law Firm, a highly commended firm in the European Financial Times Innovative Lawyers rankings and is repeatedly nominated for awards in areas including dispute resolution, M&A and IP. Many of our lawyers are recognised by legal directories as leading professionals in their areas of specialism and we are top two-ranked in a number of our key practice areas.

Our network spans over 1,800 people across 26 international offices in 12 countries.

We operate across our offices in Amsterdam, Barcelona, Beijing, Belfast (2), Berlin, Birmingham, Bologna, Brussels, Dublin, Düsseldorf, Frankfurt, Guangzhou, Hamburg, London, Luxembourg, Madrid, Manchester, Milan, Munich, Paris, Rome, Shanghai, Turin, Venice, Vienna and Silicon Valley.

Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will only be considered on merit and the applicant’s suitability to meet the requirements of the role.