Job Title: 1st / 2nd Line Helpdesk Engineer
Location: Wigan
Work Structure: Office based
Salary: £25,000 - £30,000
We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.
You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West.
Benefits:
* Competitive salary dependent on experience
* Professional development and growth plan
* Full support/induction and training
* Collaborative and supporting team environment
* Workplace pension
Technical Skills:
* Microsoft Office 365
* Antivirus solutions
* Internet Connectivity
* Active Directory / Group Policies
* Cloud support (Azure, AWS)
* Backup systems (Veeam, backup exec etc)
* Software and hardware installs
* Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN
Day-to-day:
* Ensure IT issues raised via phone, email, ticketing software are all logged correctly
* To resolve issues adhering to SLA’s, ensuring to update helpdesk system
* Install new hardware (printers, servers, work stations etc)
* Install software for end users
* Ensure issues / tickets are resolved or escalated to completion
* Set up accounts, passwords (new and resets), permissions
* Monitoring IT systems and infrastructure
* Helping the team with any internal or external projects
* Occasional on-site visits
If you meet the specification above and you’re ready to take your career to the next level, please apply for immediate consideration!
Keywords: IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.