Only 1 office day a week in Maidstone, 4 from home. Clark James Insurance Recruitment are working with a really friendly, stable and successful large Insurance Broker who are seeking a candidate from an telephony customer service OR financial/Insurance background with really strong administrative and customer skills.
You will be trained to assist customers over the phone with purchasing Insurance covers, dealing with renewals for returning customers, helping with all mid policy changes and any support a customer might need.
Role
* Handle all queries in a professional manner and process effectively in line with service standards.
* Produce accurate and professional documentation.
* Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
* Refer all queries that fall outside own experience, knowledge, and authority to senior staff.
* Issuing renewal documentation.
You MUST have a minimum of 12 months telephony - customer service and administrative experience is required for this role. You will demonstrate a customer focused approach, with prior experience gained within a telephony-based service role.
This is a really great career move for someone looking to take the next step in their career with a fantastic company and learn the Insurance industry from the ground up.
All applications dealt with in strict confidence