Receptionist Administrator
other jobs Venesky Brown Recruitment Ltd
Added before 48 Days
- Scotland,Midlothian
- full-time
- £14.32 per hour
Job Description:
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Front of House Assistant – working 3 days per week - for as soon as possible until the 11th of October on a rate of £14.32/hour PAYE – 35 hours per week, 8.30am - 4.30pm (Monday, Tuesday, Thursday). This role will be based onsite in Edinburgh.
Candidates must have an Enhanced Disclosure Scotland certificate or be willing to apply.
Responsibilities:
- To act as first point of contact for all stakeholders onsite or making contact via telephone or email, including through shared mailboxes
- Supporting the co-ordination of all different types of visit processes, including staff and student recruitment, visits from emergency services and visits from external guests
- To support car park activity, including issuing temporary passes and pre-arranged visitor permits; dealing with parking enquiries and maintaining accurate records of permits issued
- To handle all calls to the organisation switchboard as quickly and efficiently as possible using the electronic switchboard and to work with IT to ensure that the telephone database is updated and kept current and accurate
- To provide front line information
- Maintain a working knowledge of all support services to ensure appropriate referral on to specialist services, as required
- Provide support to cross-organisation activity such as satisfaction and destination surveys and induction activity
- To use a range of systems to support applicants and students with front line enquiries, including TeQuios, Unit-e, CELCAT etc.
- Provide Front of House support across the organisation as required
- Provide support to internal and external events as required
Essential Skills:
- SVQ level 2 or NC in appropriate area
- Experience of working in a busy customer service focussed environment
- Experience of dealing with a variety of stakeholders
- Knowledge of effective office administration practices
- Experience of providing frontline information and advice to individuals
- Experience of Microsoft packages, including Word, Excel, Forms and Teams
- Customer focussed
- Confidence to work independently and as part of a team
- Comfortable using a range of systems in an administrative function
- Ability to task switch and prioritise customer service comfortably
Desirable Skills:
- HNC or equivalent in appropriate area
If you would like to hear more about this opportunity please get in touch.
Candidates must have an Enhanced Disclosure Scotland certificate or be willing to apply.
Responsibilities:
- To act as first point of contact for all stakeholders onsite or making contact via telephone or email, including through shared mailboxes
- Supporting the co-ordination of all different types of visit processes, including staff and student recruitment, visits from emergency services and visits from external guests
- To support car park activity, including issuing temporary passes and pre-arranged visitor permits; dealing with parking enquiries and maintaining accurate records of permits issued
- To handle all calls to the organisation switchboard as quickly and efficiently as possible using the electronic switchboard and to work with IT to ensure that the telephone database is updated and kept current and accurate
- To provide front line information
- Maintain a working knowledge of all support services to ensure appropriate referral on to specialist services, as required
- Provide support to cross-organisation activity such as satisfaction and destination surveys and induction activity
- To use a range of systems to support applicants and students with front line enquiries, including TeQuios, Unit-e, CELCAT etc.
- Provide Front of House support across the organisation as required
- Provide support to internal and external events as required
Essential Skills:
- SVQ level 2 or NC in appropriate area
- Experience of working in a busy customer service focussed environment
- Experience of dealing with a variety of stakeholders
- Knowledge of effective office administration practices
- Experience of providing frontline information and advice to individuals
- Experience of Microsoft packages, including Word, Excel, Forms and Teams
- Customer focussed
- Confidence to work independently and as part of a team
- Comfortable using a range of systems in an administrative function
- Ability to task switch and prioritise customer service comfortably
Desirable Skills:
- HNC or equivalent in appropriate area
If you would like to hear more about this opportunity please get in touch.
Job number 1533883