Position Overview: We are seeking a versatile and experienced Technical Support Specialist with a strong background in VoIP phone systems and SIP protocols. The ideal candidate will possess excellent communication skills and have a proven track record in supporting customers and partners. As a member of our small but rapidly growing team, you will wear many hats, providing 1st and 2nd line support, conducting pre-sales/customer demonstrations, and performing onsite rollouts.
Key Responsibilities:
* Technical Support: * Provide 1st and 2nd line technical support for VoIP phone systems to customers and partners.
* Diagnose and resolve technical issues related to VoIP systems, SIP protocols, and network configurations.
* Maintain accurate and detailed records of support requests and resolutions.

* Customer Engagement: * Deliver exceptional customer service through effective communication and problem-solving.
* Assist customers with the setup, configuration, and troubleshooting of their VoIP systems.
* Conduct pre-sales demonstrations and presentations to showcase our VoIP platform’s features and benefits.

* Onsite Support and Rollouts: * Travel to customer sites as needed to perform installations, configurations, and rollouts of VoIP systems.
* Ensure smooth and efficient deployment of VoIP solutions, addressing any onsite issues promptly.

* Collaboration and Flexibility: * Work collaboratively with cross-functional teams, including sales, engineering, and customer service.
* Adapt to various roles and responsibilities within the company as needed, contributing to our growth and success.

Qualifications:
* Proven experience in technical support, particularly with VoIP phone systems and SIP protocols.
* Strong understanding of VoIP technology, including PBX systems, call routing, and network infrastructure.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Experience with customer support and a commitment to providing a high level of service.
* Ability to multitask and handle various responsibilities in a fast-paced, growing environment.
* Willingness to travel for onsite installations and customer support as required.
* Relevant certifications (e.g., CompTIA Network+, Cisco CCNA, etc.) are a plus.
Benefits:
* Competitive salary and benefits package.
* Hybrid work environment with a mix of remote and onsite work.
* Opportunity to work with a passionate and innovative team in a growing company.
* Continuous learning and professional development opportunities.