Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365, German Speaking, German) - Permanent - High Wycombe
Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client based in the High Wycombe area.
All candidates MUST be able to speak fluent German
Location: High Wycombe/Hybrid (2/3 days home working a week)
Salary: £32,500 per annum D.O.E
Skills/Requirements for the Service Desk Analyst:
* Previous experience in a similar role
* Must speak fluent German
* Extensive Active Directory
* o365 experience
* Experience of working with remote monitoring tools
* Windows desktop support versions 8 and above
* Any experience of Windows Server is highly desirable
* MS Exchange is highly desirable
Start date is ASAP for the Service Desk Analyst
The Service Desk Analyst will be responsible for:
* Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
* Being the first point of contact on the Service Desk.
* New Starters and Leavers administration from the technical perspective
* Working to and within already agreed SLA’s and KPI’s
* Providing Application Support when needed
* Providing high levels of 1st and 2nd line call fix where possible
* Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365, German Speaking, German) - Permanent - High Wycombe