Are you ready to power everyday life for millions as well as your career?
Our client is seeking passionate customer service professionals to join their award-winning multi-channel contact centre. Their team is relocating to a state-of-the-art, fully refurbished office at Sunderland Riverside, offering a modern and dynamic work environment.
This is an exciting opportunity to join a forward-thinking organisation powering 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire. They are committed to creating a greener energy system while delivering exceptional customer experiences and setting new standards in the energy sector.
They seek customer-centric professionals committed to delivering exceptional "10 out of 10" service in every interaction. The ideal candidates will embody a "Customer First" mindset, providing high-quality, professional service while balancing the importance of both process and outcome. They value strong customer service skills, which may be gained from diverse backgrounds such as retail, hospitality, contact centres, or any customer-facing role. Your ability to create positive experiences and resolve issues effectively is key to success in this position.
As a Contact Centre Advisor, you’ll be at the heart of operations, providing outstanding customer service across multiple channels. You’ll handle enquiries, resolve issues, and ensure every customer interaction counts.
If you’re enthusiastic about delivering exceptional customer experiences and want to make a real difference in customers’ lives, we want to hear from you.
What’s in it for you:
In addition to a competitive salary between £22,011 - £24,268 and fantastic career prospects, there is a great benefits package including
* Full time hours covering shifts between 06:00 - 22:00, 7 days a week
* 24-hour shift pattern which attracts a generous 27% shift allowance
* Potential for overtime at excellent rates
* Enrolment into our Pension Scheme with a generous company contribution
* Free onsite car parking and great public transport links
* Annual leave of 25 days, increasing with service + bank holiday entitlement
* Fully supported and structured training programme
* Reward and recognition scheme
* Employment benefits package including free tickets to local tourist attractions
* Potential of hybrid working arrangements with a mix of home and office working
Join our client in powering communities, supporting the transition to net-zero emissions, energising your career and being part of a team that makes a real difference every day.
Ready to electrify your career? Apply now and help deliver the Power of 10!
Diversity, Equity, and Inclusion
Our client is committed to diversity, equity, and inclusion. As a major employer in the region, they play a crucial role in supporting a low-carbon future and encouraging individuals from all backgrounds, including underrepresented gender, ethnic, and socially disadvantaged groups, to reach their full potential.
The company provides fairly paid, skilled jobs with progression opportunities for fulfilling careers in a secure business environment. Through its comprehensive Diversity, Equity, and Inclusion plan and future skills agenda, they are adapting its approach to better attract and retain a broader, more diverse talent. This strategy aims to augment their current workforce and build a team focused on the future.
As a signatory to the national ’Energy Networks Diversity, Equity & Inclusion Charter’, they are actively contributing to the initiative aimed at creating a more diverse and inclusive UK energy sector. They recognise the importance of fostering an inclusive workplace that reflects the communities they serve and are committed to continual improvement in this area.