Operations Manager
Goldstar is one of the leading Road Transport Companies. We operate to the highest accredited professional standards and are anything but the stereotypical transport company. Goldstar.
About the job
Operations Manager
Location: Manchester
Monday to Friday (Core shift, operations run 24/7, 365 days, 50 hours)
Salary up to £ 45,000 depending on experience.
Exciting opportunity for an Operational Manager for industry-leading transport and warehousing solutions delivered nationwide at Colnbrook Manchester, and Birmingham. The successful candidate will be responsible for overseeing the day-to-day operations of our company, ensuring that we deliver high-quality services to our customers and maintain a competitive edge in the market.
Key responsibilities:
* A ’can-do’ attitude and a willingness to take on significant challenges.
* Lead and develop the operation team. Support and encourage the team to manage their own learning. Creating and developing a team working environment.
* Manage the day-to-day operations of Goldstar operations.
* Act as a key operations leader
* Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
* Manage staff, including hiring, training, coaching, and performance management.
* Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.
* Develop and implement plans that will lead to improvement in company profit.
* Maintain an open dialogue with other units’ managers so as to organize activities that will enhance the company’s general performance.
* Ensure that all staff under their supervision behave in accordance with the company’s handbook, procedures, and values and that performance issues are dealt with in a timely manner.
* Oversee the order process for Goldstar to maintain standard KPIs.
* Responsible for all aspects of the centres daily running, including overall responsibility for H&S.
* Organise meetings to share strategy and provide product / organizational updates and branch performance.
* Providing customer information in addition to other tasks in the field associated with routine operations.
* Data analysis and Oversight of Goldstar schedule and operations.
* Cross-functional work within the other departments of Goldstar and customers.
* Ensure maximum productivity and route management systems and establish productivity goals where needed.
* Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance.
* Developing personnel to ensure appropriate backup/successors in all key positions.
* Deliver upon contract service level agreements, expectations, and value proposition.
* Monitor, improve and report upon key performance indicators including the financial performance of accounts and team productivity.
* Develop a best-in-class team and workplace culture and effectively manage performance and talent development.
* Respond to more complex inquiries and complaints about transit and operational issues.
* Reviewing and updating policies and procedures to ensure compliance with industry standards and regulations.
* Ensuring that all vehicles are in good working order and properly maintained.
* Scheduling staff to ensure that vehicles are staffed according to established requirements.
* Any other task suggested by the management
What are we looking for from you to join us as an Operations Manager:
* Previous experience in managing operations would be handy.
* Excellent commercial awareness and business acumen.
* Experience conducting reviews and people management.
* Experience customer-facing skills and telephone manners.
* Great communication skills both written and verbal.
* Self-motivated and ability to motivate others.
* Adaptable with the ability to work in a fast-paced environment.
* Good leadership skills and team worker.
* Excellent analytical skills
* Good time management abilities
* Good negotiation skills and excellent decision-making ability
* Good customer service skills so as to be able to maintain/retain existing customers.
How We Help You Thrive
* 28 days annual leave. (will increase after completion of 3 years as per policy)
* Free onsite parking
* Workplace Pension
* EAP for employees at work
* Employee committee meeting
* Mental health and wellbeing
* Sage Benefits
* Learning and development