Manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired.
Client Details
Our client is in need of an RLO to join on a temporary contract basis.
Description
Key Responsibilities:
* Assist the rest of the project team and the development’s management service team in the soft landing of customers.
* Provide a customer focused service, working closely with internal & external stakeholders to ensure continuous engagement and a smooth handover at practical completion.
* Use established relationships and experience to quickly resolve defects with customers.
* Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money.
* Coordinate access to customer’s homes.
* Ensure that due regard is given to the safety, vulnerability and diversity of customers as works are planned and delivered, supporting a safe and positive experience for customers.
* Liaise with resident groups as required, and lead on consultation work streams.
Profile
The successful candidate:
Essential:
* Proven experience of providing a proactive and excellent customer service.
* Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.
* Able to communicate, influence and negotiate effectively with internal and external stakeholders.
* Proven track record of managing projects.
* Good attention to detail and accurate recording for audit purposes.
* Ability to work under pressure and deadlines
Job Offer
What is on offer?
* £26 per hour Umbrella
* Immediate start
* Great project to work on
* Hybrid working