Events Specialist
other jobs Compass Group UK
Added before 46 Days
- England,London,City of London
- full-time
- Competitive salary
Job Description:
We are recruiting Events Specialist to join our Rapport team at one of our prestigious client offices in London. Our client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in providing excellent service to clients and guests, offering flexible business support as required.
This is a hands-on and proactive role that requires actively seeking opportunities to improve efficiencies and enhance the overall business environment, specialising in both internal and external client experiences, from small meetings to large conferences.
This is a full-time, permanent role (40 hours per week), working Monday to Friday from 8 AM to 5 PM. Overtime beyond these service hours may be required on occasion of events as per business needs.
The Events Specialist role is ideal for someone who is passionate about delivering exceptional service, taking responsibility for their contribution to the team, consistently seeks innovative ways to enhance guest services while demonstrating flexibility and adaptability, and eagerness to learn and grow with a proactive attitude.
Main responsibilities
* Planning, designing, and producing events, managing all project delivery elements within specified time frames
* Liaising with clients to identify their needs, ensuring timely and professional responses to all enquiries, and accurate recording of booking details
* Demonstrating a comprehensive understanding of room capacities, facilities, and set-up options to maximise available space on the meeting room floors
* Communicating effectively with the team members and other service departments/providers to ensure service delivery and teamwork
* Identifying, proposing, and confirming all event requirements with clients, ensuring compliance with insurance, legal, and health and safety obligations
* Continuously developing client knowledge, aiming to surprise and delight at every opportunity
* Supporting project management and digitalisation of services
The ideal candidate will
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
* Ideally, have at least one year of customer service experience in a similar role within a five-star establishment (e.g., luxury hotel, premium airlines, or corporate environment)
* Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
* Have an excellent command of English, verbal and written
* Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
* Have the ability to work independently and as part of a large team
* Display excellent personal presentation and interpersonal skills
* Have passion to deliver excellent guest service in everything that they do
Some of our benefits include:
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
* A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
* Regular emails filled with the best discounts and savings available
* Receive cash rewards every time you spend and use them on a wide range of brands
* Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
* Contributory pension scheme
* Access to wellness programs to promote the mental health and well-being of our Ambassadors
* Employee Assistance Program to guide and support our team members
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Learning & development opportunities to support your personal and professional development and growth
* WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
* One Paid Day for Charity Work
Some of our benefits include:
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
* A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
* Regular emails filled with the best discounts and savings available
* Receive cash rewards every time you spend and use them on a wide range of brands
* Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
* Contributory pension scheme
* Access to wellness programs to promote the mental health and well-being of our Ambassadors
* Employee Assistance Program to guide and support our team members
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Learning & development opportunities to support your personal and professional development and growth
* WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
* One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed
This is a hands-on and proactive role that requires actively seeking opportunities to improve efficiencies and enhance the overall business environment, specialising in both internal and external client experiences, from small meetings to large conferences.
This is a full-time, permanent role (40 hours per week), working Monday to Friday from 8 AM to 5 PM. Overtime beyond these service hours may be required on occasion of events as per business needs.
The Events Specialist role is ideal for someone who is passionate about delivering exceptional service, taking responsibility for their contribution to the team, consistently seeks innovative ways to enhance guest services while demonstrating flexibility and adaptability, and eagerness to learn and grow with a proactive attitude.
Main responsibilities
* Planning, designing, and producing events, managing all project delivery elements within specified time frames
* Liaising with clients to identify their needs, ensuring timely and professional responses to all enquiries, and accurate recording of booking details
* Demonstrating a comprehensive understanding of room capacities, facilities, and set-up options to maximise available space on the meeting room floors
* Communicating effectively with the team members and other service departments/providers to ensure service delivery and teamwork
* Identifying, proposing, and confirming all event requirements with clients, ensuring compliance with insurance, legal, and health and safety obligations
* Continuously developing client knowledge, aiming to surprise and delight at every opportunity
* Supporting project management and digitalisation of services
The ideal candidate will
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
* Ideally, have at least one year of customer service experience in a similar role within a five-star establishment (e.g., luxury hotel, premium airlines, or corporate environment)
* Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
* Have an excellent command of English, verbal and written
* Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
* Have the ability to work independently and as part of a large team
* Display excellent personal presentation and interpersonal skills
* Have passion to deliver excellent guest service in everything that they do
Some of our benefits include:
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
* A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
* Regular emails filled with the best discounts and savings available
* Receive cash rewards every time you spend and use them on a wide range of brands
* Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
* Contributory pension scheme
* Access to wellness programs to promote the mental health and well-being of our Ambassadors
* Employee Assistance Program to guide and support our team members
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Learning & development opportunities to support your personal and professional development and growth
* WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
* One Paid Day for Charity Work
Some of our benefits include:
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
* A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
* Regular emails filled with the best discounts and savings available
* Receive cash rewards every time you spend and use them on a wide range of brands
* Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
* Contributory pension scheme
* Access to wellness programs to promote the mental health and well-being of our Ambassadors
* Employee Assistance Program to guide and support our team members
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Learning & development opportunities to support your personal and professional development and growth
* WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
* One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed
Job number 1543016