R13 are currently supporting a well-known utilities service in their search for a Customer Service Advisor to join their Norwich team on a full time, temporary to permanent basis, working nights on a 4 on 4 off rota, 8pm - 8am starting ASAP.
The offered salary for this opportunity is £28,217.83 per annum.
You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level.
Please note this role is fully office based.
The day to day
* Handling incoming calls from external stakeholders, answering enquiries and providing support.
* Dealing with problems and taking remedial actional as required.
* Arranging annual services and deploying engineers.
* Reviewing the severity of situations and deciding whether immediate action needs to be taken.
* Accurately updating systems.
You will have/be
* Previous customer service experience, either office or face to face.
* Computer literate with working knowledge of Microsoft products.
* Excellent communication and interpersonal skills.
* Organised and accurate when handling administrative tasks.
* The ability to work under own autonomy or as part of a team.
How to apply
To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.