Company description:
SGB
Job description:
Long Description
Job Title: First Line Analyst 
Salary: Starting from £24,000
Location: Milton Keynes – Hybrid working 
•    Hybrid working
•    Enhanced parental leave 
•    Eligibility to annual bonus scheme
•    Access to a fantastic loan car scheme 
•    25 days annual leave plus bank holidays 
•    Competitive pension
•    4x basic salary life assurance 
Why our IT Service Desk Department? A quote from the hiring manager:
“Our Service Desk thrives on a collaborative and supportive culture where everyone’s ideas are valued. Our team is focused on delivering flawless IT services to our colleagues and is committed to staying ahead of industry trends, by innovating through technologies. We want to continuously improve our processes and deliver a fantastic service. This is a brilliant opportunity to join the IT department of a leading global brand”. 
In this role you will:
•    Deliver an exceptional service to our customers.
•    Perform a range of technical support activities, both onsite and remotely.
•    Provide exceptional support and service to our Scania network, and Milton Keynes head office. 
•    Work as part of a team to ensure incident and request service level targets are met, escalating issues in line with service desk processes.
•    Adapt to a quickly changing IT environment and landscape. 
About you:
Problem Solver – The ability to resolve and investigate technical issues for the business. 
Team Player – understand the importance of a united team approach, relishing the opportunity to share, learn and support. 
Strong Stakeholder Management - regular communication with stakeholders both internally and externally, proactively keeping them informed and up to date.
Attention to detail – operating with exceptional attention to detail in all you do.
Closing date: 02/09/2024
Next steps:
1.    If you like the sound of this position, please apply today.
2.    A member of the Scania Recruitment team will contact you to discuss your application.
3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.