Duration: Until 6th September 2024 (initially, will likely extend for one or two months more)
Hours: Mon-Fri, 37.5 hours per week
Hourly Rate: £13.50 (£15.13 including holiday pay)
Location: Royal Papworth Hospital, CB2 0AY (on-site)
You’ll be delivering outstanding customer service as part of our Helpdesk for Hard and Soft Facilities Management. This role involves handling large volumes of calls and emails, logging requests on our Computer Aided Facilities Management (CAFM) System with high accuracy.
Key Responsibilities:
* Administer the CAFM system to meet contractual obligations, manage job cards, and produce reports.
* Assist subcontractors and suppliers, handling electronic correspondence.
* Liaise proactively with technical staff, supervisors, managers, and building users to ensure timely communication.
* Provide exemplary customer service to all internal and external stakeholders.
* Support the Helpdesk Manager with report production, including the Monthly Performance Report.
* Offer administrative support across various functions such as H&S, Maintenance, Projects, Finance, Commercial, Quality, and Compliance.
Skills and Experience:
* Strong customer service skills.
* Administration Experience
* Ability to work independently and as part of a small team.
* Excellent communication and collaboration skills.
Due to the nature of the role, we require candidates who are available for an immediate start or candidates on very short notice periods.
To apply for this role or to find out about other positions, please apply now with you up to date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.