Our client based in Banbury provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK. They are seeking an experienced Customer Service Administrator to join their dynamic and fast-paced team during this period of unprecedented growth. The Customer Service department is one of the busiest in the business, the work carried out links all the other departments together from the warehouse through to finance and all customers.
Main Duties & Responsibilities:
* Processing customer orders on Sage200, ensuring the correct details are entered including pricing
* Effective communication with customers to deliver excellent customer service
* Handling phone and email queries
* Liaising with customers and delivery partners to ensure timely delivery
* Liaising with the warehouse concerning stock levels
* Liaising with other internal teams as appropriate such as sales and finance
* Arranging returns and issuing credit notes
* Invoicing customers
* Taking telephone orders and processing payments over the phone
* Adhering to customer-specific requirements
* Reporting quality issues and customer complaints to the operations manager and quality person
* To ensure that all activities associated with wholesaling operations are undertaken in compliance with Wholesaling Distribution Authorisation -WDA(H).
* To ensure compliance with Good Distribution Practices in all activities associated with purchasing, supplying and distributing medical products.
* To maintain a high standard of service to all customers.
* To maintain the confidentiality of all information relating to the business activities
* Adhere to the company Quality Management System (QMS) processes and procedures.
* Highlight any changes necessary to the QMS to reflect current business practices to the line manager and/or RP
Key Skills/Previous Experience:
* Good organisation skills are essential for this role
* Previous experience in a customer service environment is essential ideally from a medical or highly regulated industry background.
* Ability to work under pressure and prioritise workload
* Good communication skills - verbal and written
* Good computer skills
* Experience with Sage 200 or equivalent is preferred
* Ability to work as part of a close-knit team.
Additional Information:
* Please note this is a full-time, permanent role working Monday - Friday 9 am - 5 pm fully on-site.
* Private medical cover.
* 35-hour working week.
* Pension increase to 4% contribution after 6 months.