Our client, a telecommunications company, is looking for a Head of Process and Service Design to play a critical role, focusing on optimising and enhancing processes and services to ensure efficiency.
You will be responsible for overseeing and improving the organisation’s internal processes and customer-facing services to enhance customer satisfaction, and achieve business objectives.
Salary: £85,000 - £95,000
Additional: Car allowance provided
Duration: 12 month FTC
Location: Flexible with travel to offices
Role:-
* Analyse existing processes and identify areas for improvement.
* Develop and implement action plans for the redesign initiatives to streamline operations, reduce costs, and enhance efficiency
* Monitor performance to ensure processes are to the correct standards
* Design in digital collaboration
* Work with cross-functional teams to design and enhance customer services
* Create and maintain a customer-centric approach to service design and delivery
* Work with senior management to build processes and service design into the business strategy
* Work with IT Business Analysts to assure systems are fit for purpose
* Work with the data and reporting team to review and access data and analytics to make improvements and appropriate changes to processed and services
* Support change management with strategies to ensure successful adoption of new processes and services
* Engage with stakeholders and communicate changes effectively
Essential experience:-
* Experience in process improvement and service design; preferably BPMN2
* Strong experience in leading cross-functional teams
* Analytical and problem-solving abilities
* Strong communication and interpersonal skills
* Knowledge of relevant industry best practices
* Leadership and team management skills
Send your CV to Diana Duggan Associates today!