Job Description

Overview

MUFG Retirement Solutions connects millions of people with their assets, including equities, pension and superannuation, investments, property, and other financial assets. We do this by partnering with thousands of financial market participants to deliver services, solutions and technology platforms that enhance the user experience and make scaled administration simple.

We help manage regulatory complexity, improve data management, and provide the tools to connect people with their assets, leveraging analysis, insight, and technology.

Our customer experience and the delivery of the right outcomes are at the core of what we do and are the centre of the service we aim to provide.

Through streamlining processes and removing duplication, we work to provide our team with the right tools and information to allow them to focus solely on the customer experience.

Our approach has led to us growing our business since its UK inception in late 2019 from zero members to nearly 2m members using our platforms, we have an open target of reaching 10m members by 2026.

Key Accountabilities and main responsibilities

* You will be handling our member enquiries via email, letter and telephone, providing a great customer experience.
* The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
* Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
* Achieve high standards of quality, efficiency, and productivity.
* Build and maintain relationships through the delivery of member requests within timeliness standards set.
* Take personal responsibility for meeting deadlines and resolving member concerns.
* Demonstrate adherence to customer focus and conduct policy.
* Demonstrate flexibility and collaboration towards meeting customer and business needs.

Experience & Personal Attributes

* Excellent interpersonal skills
* Drive and ability to plan, prioritise and manage workloads
* Ability to follow processes and procedures in a compliant manner
* Excellent communication skills, both written and verbal
* Enthusiastic, positive, and confident telephone manner
* Excellent accuracy and attention to detail
* Client confidentiality
* Teamwork
* Excellent record keeping skills
* PC Literate

About Us

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

About the Team

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.