Role: Helpdesk Administrator

Location: Nuneaton

Duration: 6 months

Hours: 40 per week Monday to Friday

Rate: £11.44ph PAYE (Holiday pay paid on top)

The Person:

* Delivery of excellent customer service
* Excellent communication skills - confident with interacting at all levels
* Time Management and Organisational skills
* Experience of implementing change systems, processes and procedures.
* IT Literate
* The ability to remain calm when under pressure.
* A structured approach to working

General Responsibilities:

Scheduling of reactive and compliance orders
Liaising directly with engineers, site contacts, subcontractors and clients via phone and email
Dispatch orders to engineers via internal systems
Monitoring job timescales and advising client of progress and delays.
Chasing engineers and subcontractor for information where necessary
Maintain accurate records of all reactive and compliance orders
Completion of jobs on internal and client booking systems
Scanning / Photocopying / Filing
Filing via use of an online database
Ensure job completions are within a timely manner
Manage and maintain databases and filing of paperwork.
Contact Donna - Birmingham Office
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