Salary - £23,143 with formal pay progression to £24,720
Based in Lincoln? - potential for hybrid working after passing probation
37 hours per week
Individual private health care
Virtual GP service for you and your household
Double matched pension
Generous annual leave
About the role
Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You’ll be taking inbound calls from customers on a range of issues, such customers opening and closing accounts or investigating complex issues. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team.
What do you need to be successful
You don’t need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more!
* Excellent communication skills

* A high degree of empathy to customer needs and circumstances

* To be confident and passionate about customer service

* To be solutions focused

* Experience of working to targets or deadlines

* The ability to use IT systems

* Adaptability and a willingness to learn

Full training and mentoring package to guide you through your new career
* Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team.

* A further 5 weeks mentoring with experienced agents.

* Ongoing support from Team Leaders and colleagues

Where will I work?
Our offices are based in Lincoln and we have free on-site parking.
What hours will I work?
You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required.
Your shift pattern will vary week to week, although you will be given 3 weeks’ notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible.
As a valued employee, you’ll be entitled to:
* ?Yearly bonus scheme

* Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.

* Competitive pension scheme - we double-match your contributions, up to 6%

* Casual dress code

* Free on-site parking

* Opportunity for hybrid working, once probation period has successfully been completed

* Life assurance 8x salary and personal accident cover up to 5x salary

* Flexible benefits to support your wellbeing and lifestyle

Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk
Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 04.10.2024
Closing date: 14.08.2024
Telephone Roleplay: w/c 19.08.24
Interviews: w/c 26.08.24