Customer Experience Administrator
other jobs WEsolutions Ltd
Added before 45 Days
- England,East of England,Essex
- full-time
- £26,500 per annum
Job Description:
WE Talent are seeking a full-time Customer Experience Administrator to manage and enhance our clients online experience. This role involves monitoring, analysing, and responding to customer reviews on platforms like Trustpilot and Google Reviews, ensuring a positive customer experience and maintaining the brand’s integrity.
Full - time permanent, office based
Responsibilities:
* Monitor and manage customer reviews.
* Draft written communications to customers - letters and emails.
* Respond promptly and professionally to feedback.
* Work with with the wider customer service team to resolve issues.
* Engage with customers to gather feedback and encourage positive reviews.
* Track and analyse review trends.
* Produce reports.
* Stay updated on platform features and competitor trends.
* Investigate and address the cause of complaints.
* Provide feedback to management and internal teams.
Experience and qualifications:
* GCSE English and Maths (C / level 4 and above or equivalent).
* 2+ years in customer service, online reputation management, or a similar role.
* Strong analytical and communication skills.
* High attention to detail and accuracy.
* Strong written communication skills.
* Excellent organisational and time-management abilities.
* Experience in e-commerce desirable.
* Familiarity with review management tools like Trustpilot and Google Reviews is a plus.
Our client offers:
* £26,500 basic salary with a clear path to increase your salary through the banding
* Team awards and incentives
* Join a friendly and supportive team that values collaboration and mutual respect
* Work for a business with a strong social purpose
* Modern, bright offices
* Ongoing training and development opportunities to help you grow your career
* 32 days annual leave (includes bank holidays) with extra days holiday for long-standing employees
* Employee assistance programme - 24-hour confidential helpline to support through any life issues
* Free on-site parking
* Free yearly flu jabs
* 25% colleague discount
If you’re passionate about customer service and have a keen eye for detail, and would like to join a rapidly growing dynamic business to help them maintain their reputation of excellence then we’d love to hear from you!
This role may suit: Customer Experience Administrator, Customer Service Advisor, Customer Insights, Complaints Handler, Complaints Administrator
WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
Full - time permanent, office based
Responsibilities:
* Monitor and manage customer reviews.
* Draft written communications to customers - letters and emails.
* Respond promptly and professionally to feedback.
* Work with with the wider customer service team to resolve issues.
* Engage with customers to gather feedback and encourage positive reviews.
* Track and analyse review trends.
* Produce reports.
* Stay updated on platform features and competitor trends.
* Investigate and address the cause of complaints.
* Provide feedback to management and internal teams.
Experience and qualifications:
* GCSE English and Maths (C / level 4 and above or equivalent).
* 2+ years in customer service, online reputation management, or a similar role.
* Strong analytical and communication skills.
* High attention to detail and accuracy.
* Strong written communication skills.
* Excellent organisational and time-management abilities.
* Experience in e-commerce desirable.
* Familiarity with review management tools like Trustpilot and Google Reviews is a plus.
Our client offers:
* £26,500 basic salary with a clear path to increase your salary through the banding
* Team awards and incentives
* Join a friendly and supportive team that values collaboration and mutual respect
* Work for a business with a strong social purpose
* Modern, bright offices
* Ongoing training and development opportunities to help you grow your career
* 32 days annual leave (includes bank holidays) with extra days holiday for long-standing employees
* Employee assistance programme - 24-hour confidential helpline to support through any life issues
* Free on-site parking
* Free yearly flu jabs
* 25% colleague discount
If you’re passionate about customer service and have a keen eye for detail, and would like to join a rapidly growing dynamic business to help them maintain their reputation of excellence then we’d love to hear from you!
This role may suit: Customer Experience Administrator, Customer Service Advisor, Customer Insights, Complaints Handler, Complaints Administrator
WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
Job number 1548479