A Customer Service Administrator is required to join a busy department based in Kirkby-in-Ashfield on a temporary basis. The successful candidate will provide and efficient and effective administrative service in support of the Housing Repairs department which will include the following duties:
* Receive, record, diagnose and prioritise enquiries, including repairs orders
* Schedule appointments
* Report any repairs, maintenance, health and safety hazards and customer enquiries accordingly
* Maintain an effective and efficient data filing and management information system
* Liaise with suppliers and subcontractors to order, store and issue materials
* Develop and maintain good working relationships with tenants, leaseholders, residents and service users
* Process orders and invoices
* Undertake a range of general administrative duties such as, filing, writing letters, minute taking etc.
* Handle routine face to face and telephone enquiries
Key Skills:
* Excellent communication skills - verbal and written
* Excellent interpersonal skills - face to face and telephone based
* Minute taking experience is desirable however not essential