Customer Services & Accounts/Administration Assistant * Location: Ipswich
* Job Type: Full-time
* Salary: Competitive, based on experience and qualifications
* Working Hours: 37.5 hours per week, with flexibility on start and finish times
We are seeking a dedicated Customer Services & Accounts/Administration Assistant to join a family-run company. The ideal candidate will have previous customer service and admin experience, a strong work ethic, and a desire to progress and take on additional responsibilities. This role offers the opportunity for further study and development within the company.
Day to Day of the Role: * Ensure containers are cleared, landed, and released, communicating any issues to customers promptly.
* Check hazardous documentation with DGSA and make necessary amendments.
* Communicate with operations for the daily count and manage the Operations inbox with precision.
* Register containers in Gateway/Tilbury/Southampton VBS systems and verify details in Destin8.
* Forward late runners and ancillary emails to the correct customers/groups and monitor waiting times for demurrage charges.
* Advise on quotes using the company-approved tariff and maintain up-to-date information in truckcom.
* Handle incoming calls professionally, chase for work, and book gensets accurately.
* Arrange off-dock storage, process new Sub-contractor details, and maintain vehicle maintenance records.
* Assist with Accounts Month End processes, reconciliations, forecasts, and management accounts.
* Provide cover for Senior Accounts Assistant & Assistant Management Accountant as needed.
Required Skills & Qualifications: * Highly organised with exceptional attention to detail.
* Excellent IT skills, including proficiency in Excel.
* Strong communication skills, both written and verbal.
* Good telephone manner and the ability to create professional relationships with customers.
* Team player with a positive attitude and punctuality.
* Willingness to support and assist directors and team members.
* Commitment to continuous self-improvement and training development.
Benefits: * Company pension scheme.
* Free parking.
* Casual dress code.
* Staff lunches and work functions.
* Training support (if desired).
* Performance reviews.
* Monthly office bonus (subject to targets being met).
To apply for this Customer Services & Accounts/Administration Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.