Our client has a programme of works within MoD and is looking for a number of consultants to support the current Permamant team. One of them being a Service Delivery Manager.

DV Service Delivery Manager - HYBRID (Corsham) - OUTSIDE IR35 - 6-12 months 

Individual must have DV clearence to start 

The Service Delivery Manager is responsible for the end-to-end delivery of IT services to the Ministry of Defence (MoD). This role requires a strong understanding of ITIL frameworks, project management, and a deep appreciation for the unique operational requirements of the MoD. The successful candidate will be a strategic thinker with exceptional leadership and communication skills.
Key Responsibilities:
* Service Management: Oversee the delivery of IT services in line with agreed service level agreements (SLAs) and key performance indicators (KPIs).
* Customer Relationship Management: Build and maintain strong relationships with MoD stakeholders to understand their needs and ensure service alignment.
* Incident and Problem Management: Lead the incident management process, driving timely resolution and implementing effective problem management strategies.
* Change Management: Manage the change process to minimize disruption and ensure successful implementation of IT changes.
* Capacity Management: Monitor and optimize IT resources to meet current and future demand.
* Service Improvement: Continuously identify opportunities to enhance service delivery and improve efficiency.
* Risk Management: Assess and mitigate IT risks to protect MoD assets and operations.
* Financial Management: Manage IT budgets and resources effectively.
* Team Leadership: Lead and develop a high-performing service delivery team.
Essential Skills and Experience:
* Proven experience in IT service delivery management, ideally within a complex organization.
* Strong understanding of ITIL frameworks and best practices.
* Experience in project management methodologies.
* Excellent communication and interpersonal skills.
* Ability to build strong relationships with stakeholders at all levels.
* Strong analytical and problem-solving skills.
* Experience in managing IT budgets and resources.
* Leadership and team management skills.
* Understanding of the MoD’s operational environment (desirable).
Personal Qualities:
* Strong customer focus.
* Results-oriented with a proactive approach.
* Ability to work under pressure and meet deadlines.
* Excellent attention to detail.
* Strong ethical and security awareness.
If you have the required level of vetting/skillset please apply and contact me on