Customer Service Administrator - Fashion Industry!
Due to growth within the business, our exciting client within the fashion industry based in Stonehouse are recruiting for a permanent Customer Service Administrator to join the team. The company is growing rapidly and can offer excellent career progression opportunities.
Please note this is not a call centre job or environment - it involves general customer service and associated administration, including taking a call around once every 20-45mins, even in peak season. Hybrid working also on offer.
We are looking for people with customer service experience, whether this is from a face to face, telephone, retail, or other backgrounds. The key to this role is building a rapport with the retail and online customers from big named brands to the multiple small independent high street & online retailers. Ensuring that all orders, queries, refunds are dealt effectively and within a timely manner
What the Customer Service Administrator role entails?
Working in the fast-paced customer service team, currently a team of 9, you will be:
-Placing customer orders
-Creating an ongoing rapport with retail and online customers
-Liaising with retail and online customers over email & telephone correspondence
-Taking inbound calls from retail and online customers
-Dealing with delivery enquiries and tracking
You will need -
-High attention to detail
-Strong written and verbal communication skills
-The ability to work effectively as a team
-Ability to multitask
Hours - 37.5h pw on a 7-week rolling rota basis;
-Week 1: Mon - Fri - 8:30am - 5pm
-Week 2: Mon - Fri - 8:30am - 5pm
-Week 3: Mon - Fri - 8:30am - 5pm
-Week 4: Mon - Fri - 8:30am - 5pm
-Week 5: Mon - Wed - 8:30am - 5pm + ((Saturday & Sunday 8:30am - 5pm))
-Week 6: ((Mon - Fri - 7:00am - 3:30pm))
-Week 7: ((Mon - Fri - 10.30am - 7:00pm))
**All shifts in bold/brackets may be worked from home**
Salary - Starting £23,400 + benefits including:
-Hybrid working
-Structured pay rises once in post
-Amazing discounts on products
-Great opportunities for progression
-Eyecare vouchers
-Life assurance
-Free parking
-Discounted gym membership
-Exposure to some of the biggest well-known brands
-Positive and an inclusive business to work for proven in reviews