Office Administrator Due to maternity leave, Cotteswold Dairy are looking for an excellent Fixed Term Customer Service Representative to join our Administration & Sales Team at our busy Cheltenham Depot for a period of Six Months. Handling a large number of incoming calls and emails from exisating customers, you will take sales orders and input these into the computer system for processing, liaise with our drivers and warehouse teams and communicate delivery updates to our customers
The Office Administrator Role
The ideal candidate will be confident using a range of IT solutions and will demonstrate excellent Excel, Word & Outlook skills. You will be numerate, proactive, with a great attention to detail.
A confident and friendly telephone manner is essential, and you will be heavily involved in the upcoming transition between sales systems, so the ability to quickly pickup new programmes and workflows will be key
Key duties will include:
* Processing sales orders received via emails, faxes and phone calls
* Checking that all orders have been correctly input onto the computer system
* Liaising with customers and depot staff regarding orders and delivery issues
Knowledge of the Dairy Industry or a similar retail business would be advantageous.
Office Administrator Key Skills
* Experience of delivering excellent customer service, ensuring queries are handled in a timely manner
* An understanding of the importance of exceeding expectations, and a desire to deliver excellence in all service areas
* An exceptional telephone manner
* Strong organisational skills with the ability to prioritise and work to deadlines
* Professional and clear communications skills, both verbal and written
Office Administrator Working Hours †
6 months fixed term contract covering Maternity Leave:  Full time, 40 hours per week over five days Monday to Saturday
Approx working hours: 0730 – 1600 Monday to Friday; 0730 – 1430 Saturday
When a Saturday is worked, a day off in the week is given. Bank Holidays are worked on a rota basis
† The above is an example only – a degree of flexibility is required
Company Benefits
We also offer benefits including:
* Competitive salary with scope to train and advance
* 22 days of holiday plus Bank Holiday allowance (this will be pro-rated based on the full year allowance)
* Group personal pension scheme via Aviva
* Health and wellbeing benefit with Simply Health
* Cycle to work scheme
* Refer a friend – receive up to £500 per referral
* Discounted products, including doorstep delivery
* Regular social calendar of events
To be considered for this fantastic opportunity please apply now