Administration Team Leader
Leicester - office based - AL1305
Salary £25,000 - £32,000 + benefits
My client is a nationwide Pensions company and they now have an exciting new vacancy for an administrator with team leader experience to join them.
Day to day responsibilities
* Lead, motivate and empower team members promoting the culture, conduct and behaviours required to support good customer outcomes always setting an example to the teams.
* Monitor and manage teamwork flow and resource allocation ensuring team workload is processed in accordance with SLAs and internal deadlines.
* Provide assistance to Manager to oversee the training and development of individuals to deliver the high-quality performance of individuals and an efficient team.
* Seek support and guidance from Head of Group Support Services to manage absence, disciplinary matters, conflict resolution and team issues promptly, impartially, fairly, and effectively in line with Company policies, procedures, and culture.
* Conduct regular team meetings and direct reports 1-2-1’s and reviews as appropriate
* Manage, conduct and document probationary, mid-year and annual reviews
* Manage change whilst maintaining a positive attitude.
* Display a professional, motivated, and pro-active approach to all workplace activities.
* Responsibility to provide excellent customer service to all customers and third parties.
* Ensure monthly/weekly/daily MI requirements are delivered within the set timescale and respond to ad hoc requests
* Contribute to projects when requested and deliver within set timescales.
* Highlight any procedures and processes, changes and if requested write, maintain, review, and implement with current guidelines and corporate decisions, in agreement with Head of Group Support Services
* Maintains and improves client relationships, effectively handling client enquiries, both complex and simple on the telephone or written.
* Engaging with third party providers to obtain accurate scheme valuations, bank statements and transactions details, and insurance data as appropriate including property specific data such as rent review information, lease renewals.
The Person
* Previous line management experience (Desirable).
* Ability to manage and oversee a team’s workload (Desirable)
* Technical expertise in all areas of administration.
* Ability to remain calm under pressure, whilst meeting quality standards and deadlines, in a fast paced, regulated environment
* Able to build strong working relationships with team members as well as internal and external stakeholders and colleagues.
* Ability to work to tight deadlines with a flexible approach.
* Conscientious with an excellent attention to detail and strong organisational skills
* Sound knowledge of all Microsoft Applications.
* Excellent customer service skills.
* Excellent numeracy, literacy, written and oral communication skills.
* Set high standards for quality and quantity and work in a systematic, methodical, and orderly way.
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