As Customer Support Advisor you will be joining a growing not-for-profit membership organisation who work in the recycling and sustainability sector. They have a collaborative, supportive and inclusive culture. The position is based in Banbury and offered on a part time (min 3 days a week) or full time, permanent and offers a salary of between £30,000 to £33,000 (pro rata for part time) Mon - Fri with flexible hybrid working with a min of two days in the office each week.
Purpose of the role:
To provide support and advice for members. Developing knowledge of this sector and supporting the members.
Key Responsibilities for the Customer Support Advisor:
* Handling incoming member queries within the requirements of their SLAs
* Using CRM system data ensuring effective support
* Answering any queries to a positive conclusion
* Developing knowledge of the sector
* Building relationships with the wide range of members
* Using knowledge developed to assist with the development of tools and tailored support
* Working with the Marketing team on member communications
* Liaising with the finance team
* Coordinating artwork requests
Key Skills Required for the Customer Support Advisor:
* Solid customer service skills
* Confident communication skills
* Experience of working with a CRM system
* Organised administration skills
* Strong IT skills fluent in Microsoft Office
* Ability to work independently and as part of a team
* An interest in learning and taking on new skills
* Excellent rapport building skills with the ability to own the relationship
What’s in it for you?
* Full or part time (min 3 days a week) permanent role
* A salary of up to £33,000 (pro rata for part time)
* Flexible hybrid working - min 2 days in the office each week
* 25 days holiday + extra for Xmas close down and bank holiday - you can buy hol too
* Up to 10% annual bonus
* 10% non-contributory pension
* Annual 2 days off for volunteer opportunities
* Childcare holiday scheme days
Please note closing date 15th August 2024