* Job Title: Call Centre Advisor
* Location: Brighton (Hybrid) 3 days in office 2 days at home
* Salary: Based on experience
* Working Hours: 9am-5pm
* Job Type: 12 Month contract
What the client can offer you:
* Hybrid working
* Yearly company bonus
* £1,000 yearly personal development fund
* 5 study day’s a year
* 25 days holiday + bank holidays
* Earn (extra 2 days off throughout the year)
* Holiday purchase scheme (+5 days)
* Birthday bonus (after one year’s service)
* Enhanced Parental Leave
* Long service award (additional holiday allowance)
* 3 month’s sabbaticals offered upon 3 year’s service
* Health care cash plan (via. Health Shield)
* Electric car lease scheme (via. salary sacrifice)
* Discount on products
* Life assurance + pension scheme
* Regular funded company events
* Casual dress code
HRGO Recruitment are looking for an experienced Call Centre Advisor for a 12 month contract for one of the most fastest growing, most impressive new brands in the quality nail beauty industry.
This role is hybrid with at least 2 days a week in the Brighton HQ. This is role is to cover maternity leave on a fixed 12month contract.
Responsibilities
* Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
* Conduct outbound sales calls to prospective and existing customers to promote products and services.
* Provide accurate information about products, services, and policies to our customers.
* Resolve customer issues and complaints efficiently, ensuring customer satisfaction (including customer orders and returns).
* Offer product recommendations based on customer needs and preferences.
* Assist customers with technical issues related to products, providing troubleshooting guidance and solutions.
* Report common issues and trends to the management team to enhance product and service offerings.
* Work closely with sales, marketing, and technical teams to ensure a cohesive approach to customer service.
* Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.
About you:
The CS team always put the customer first and we take pride that will always speak to a team member to settle their query. Our client is looking for someone who is as passionate about customer satisfaction, quick resolutions and representing the brand in a friendly and engaging manner as we are.
For this role, you will also need
* To be comfortable working in a call centre environment.
* Experience of omnichannel communications (telephone, email, live chat, WhatsApp, Instagram).
* To be patient, calm and assertive where needed, but flexible, helpful and professional for the vast majority of the time.
* Confident, articulate communicator, with clear diction, excellent written English and a polite helpful attitude full of authority and gravitas.
* Experienced in using on-line communication and social media, able to demonstrate the appropriate professional language and brand tone of voice.
* Ability to build rapport and generate buy-in with stakeholders; a friendly team player who is energetic and committed, hardworking and ambitious.
* Previous experience working in both an outbound/inbound call environment.
Please click apply now if interested in applying for this opportunity and if successful a consultant will be in contact.
EAST-BOOST