Customer Service Coordinator

Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.

Salary: Up to £24,000 per annum plus bonus
Contract: Permanent
Location: Stockton
Hours: Full Time

Job Purpose

To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication.

Responsibilities:


*Accurate completion of day-to-day activities.
*Manage the service book, service call traffic and planning of all aspects of the services we offer.
*Liaise with factories and suppliers ensuring customer service excellence.
*Support the Finance department to ensure payment / credit terms are adhered to.
*Complies with financial regulations, policies, and controls.
*Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
*Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.
*Ensure accuracy and quality of all processes.
*Prioritise workload and demand from internal and external requests.
*Ensure the delivery of quality customer service.
*Support any escalations with a one call resolution.
*Continuously monitor own performance for maximum efficiency
*Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)
*Maintain customer relationships across all of our customers and escalate concerns where necessary.
*To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
*To follow health, safety and environmental guidelines and procedures in respect of personal and department activities
*To support holiday cover for the Sales Operations Manager when required
*Carry out any other reasonable duties requested.
Essentials:


*Demonstrable experience of prioritisation
*Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.
*Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity
*High standard of IT literacy including accounting software, MS Office, advanced Excel skills.

For more information on this opportunity please feel free to contact Imperial Professionals.