Tenancy Management Officer
Location: Oxford Town Hall
Pay Rate: £21.67 - £23.50 PAYE / £26.98 - £29 Umbrella
Job Type: Temporary (3-month contract with potential to extend)
Working Hours: 37 hours per week
Work Arrangement: Hybrid (3 days in office, 2 days from home)

Oxford City Council is looking for a dedicated Tenancy Management Officer to provide exceptional service in the management of tenancies and voids. This role is crucial in ensuring the smooth operation of Council-owned residential properties and delivering customer-focused solutions to our community.

Day-to-day of the role:
* Serve as the primary contact for members, tenants, and other Council services regarding Council-owned residential properties.
* Deliver comprehensive services related to void and tenancy management, including conducting transfer and welcome visits, processing tenancy changes and terminations, and enforcing tenancy conditions.
* Collaborate with external support providers and coordinate the activities of other Council services to maintain property and grounds, ensure health and safety, and promote customer involvement.
* Manage tenancy-related requests such as succession, assignment, mutual exchange, and property reallocation, applying knowledge of housing legislation
* Enforce tenancy conditions by preparing and serving legal notices and coordinating with legal services for court proceedings.
* Act as the Council’s main witness in tenancy-related court cases and coordinate evictions with the bailiff and police when necessary.

Required Skills & Qualifications:
* Proven experience in tenancy management or a similar role.
* Experience working for a local authority or registered provider in a housing management environment, 
* Strong understanding of housing legislation and tenancy agreements.
* Excellent customer service skills with a focus on quality and efficiency.
* Ability to liaise effectively with a range of stakeholders, including tenants, council members, and external agencies.
* Competence in managing legal processes related to tenancy enforcement.
* Strong organisational skills and the ability to handle multiple tasks simultaneously.

Benefits:
* Competitive pay rates within the specified range.
* Flexible hybrid working arrangement to balance office presence and remote work.
* The chance to make a significant impact on the local community.
* Potential for the extension of the initial 3-month contract.
If you are passionate about tenancy management and committed to delivering excellent customer service, we encourage you to apply for this rewarding opportunity with Oxford City Council.
*Please note, only applicants successful in progressing to the next stage of the recruitment process will be contacted*