IT Engineer
other jobs Arcas Technology Ltd.
Added before 43 Days
- England,London
- full-time
- £40,000 - £45,000 per annum
Job Description:
Arcas Technology is partnered with a leading Financial Institution based in London who are currently looking for an experienced IT Engineer to join their business on a permanent basis.
Key Responsibilities
* Serve as the primary contact point for employees seeking IT support, ensuring prompt and effective assistance.
* Support the development team with various database needs, including permissions, security measures, and disaster recovery planning.
* Conduct initial evaluations, categorisation, research, and resolution of IT incidents and requests, while ensuring proper ticket management and prioritisation.
* Coordinate with managed service providers and external support teams, following established processes for request fulfilment, incident management, and change management.
* Oversee user management processes, including onboarding, offboarding, and internal transitions.
* Assist team members with technical issues, including troubleshooting of hardware and software.
* Manage and update the Asset Management Database, encompassing hardware, software, and cloud services.
* Support routine system and software updates, patches, and upgrades as necessary.
* Provide basic training and guidance to colleagues on software applications and tools.
* Adhere to and enforce IT policies, procedures, and security standards.
Required Skills and Experience
* At least 4 years of experience in an IT administration role, primarily office-based.
* Strong knowledge of Windows and Mac operating systems, Office 365, and Microsoft Office suites.
* Experience in administering SQL Server or other ETL systems.
* Familiarity with AWS cloud services.
* Relevant professional certifications, such as those from Microsoft or Oracle, are a plus.
* Experience working with mobile devices, including phones and tablets.
* Expertise in iOS configuration and support for Apple devices like iPhones, iPads, and MacBooks, along with experience with Mobile Device Management (MDM) solutions.
* Strong analytical abilities, capable of using research and reasoning to troubleshoot and solve IT issues.
* A solid understanding of data protection and information security principles.
If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Key Responsibilities
* Serve as the primary contact point for employees seeking IT support, ensuring prompt and effective assistance.
* Support the development team with various database needs, including permissions, security measures, and disaster recovery planning.
* Conduct initial evaluations, categorisation, research, and resolution of IT incidents and requests, while ensuring proper ticket management and prioritisation.
* Coordinate with managed service providers and external support teams, following established processes for request fulfilment, incident management, and change management.
* Oversee user management processes, including onboarding, offboarding, and internal transitions.
* Assist team members with technical issues, including troubleshooting of hardware and software.
* Manage and update the Asset Management Database, encompassing hardware, software, and cloud services.
* Support routine system and software updates, patches, and upgrades as necessary.
* Provide basic training and guidance to colleagues on software applications and tools.
* Adhere to and enforce IT policies, procedures, and security standards.
Required Skills and Experience
* At least 4 years of experience in an IT administration role, primarily office-based.
* Strong knowledge of Windows and Mac operating systems, Office 365, and Microsoft Office suites.
* Experience in administering SQL Server or other ETL systems.
* Familiarity with AWS cloud services.
* Relevant professional certifications, such as those from Microsoft or Oracle, are a plus.
* Experience working with mobile devices, including phones and tablets.
* Expertise in iOS configuration and support for Apple devices like iPhones, iPads, and MacBooks, along with experience with Mobile Device Management (MDM) solutions.
* Strong analytical abilities, capable of using research and reasoning to troubleshoot and solve IT issues.
* A solid understanding of data protection and information security principles.
If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Job number 1561179