The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Customer Service Officer
Monday to Friday - Start time range between 08:00am and 09:00am to 17:00-18:00 Required to work 1 weekend in 3
Pay rate: £11.50 p/h
The role involves:
* Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner
* Provide excellent customer service by answering customer inquiries and resolving issues promptly and efficiently.
* Ensures transactions are completed in line with departmental KPIs.
* Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up to date with the most recent information.
* Knowledge the customer orders & process the orders accordingly.
* Liaise with the customer regarding collections dates & times.
* Advise the customer regarding any shortages or discrepancies when the order is input on the system.
* Book Transport on behalf of the customer if is required.
* Process returns / rejections.
* Handle a high volume of incoming calls and emails from customers.
* Analyse customer needs and recommend appropriate products or services.
* Maintain accurate and detailed records of customer interactions and transactions.
Experience:
* Previous experience in simillar role is preferred.
* Strong communication skills, both verbal and written.
* Strong IT knowlage
* Excellent problem-solving skills
* Ability to handle difficult or irate customers with professionalism and empathy.
* Proficient in using computer systems and software applications.
Benefits:
* Canteen
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
Schedule:
* 10 hour shift
* 12hour shift
* Day shift
* Weekend availability
Please note that this position requires availability to work flexible hours, and weekends.