Customer Service - Motor Claims Handler
?Location - Gloucester (Hybrid Working)
Salary - £24,100 per annum (increasing to £25,600 within 18 months)
Hours - 37 ½ hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)
Are you ready to be the reassuring voice our client’s customers rely on? Join our client as they grow their team in Gloucester as a Motor Claims Customer Service Advisor. No prior insurance experience necessary - just bring your eagerness to learn and enthusiasm for customer service.
Our client offers a balanced work-life schedule with a 37 ½ hour week. Shifts are set in advance, allowing you to plan around your personal commitments. After your probationary period, enjoy additional flexibility such as a four-day workweek dependent on Company needs.
Main Responsibilities:
* Guide customers through their policy coverage to ensure they fully understand their benefits.
* Provide a stress-free experience by addressing customer concerns with clarity and empathy.
* Assist in creating new claims and ensure thorough understanding of customer needs.
* Handle enquiries from brokers and partners to ensure continuous progress.
* Ensure accurate processing of claims with comprehensive training provided.
* Manage challenging calls professionally and efficiently.
* Deliver outstanding customer service, prioritising customer satisfaction.
* Identify potential fraud indicators and make informed decisions through effective questioning techniques.
* Maintain consistently high standards in handling calls.
To be successful as a Motor Claims Customer Service Advisor, you need to have the following skills/experience:
* Prior customer service experience preferred but not required; we prioritise attitude and potential.
* Passion for delivering exceptional customer experiences.
* Resilience to handle tough situations with a positive outlook.
* Strong verbal and written communication skills, with an ability to simplify complex concepts.
* Eagerness to learn in a fast-paced environment.
* Team player mindset, thriving in collaborative environments.
* Can-do attitude with a commitment to fostering an inclusive team culture.
In exchange for your hard work and commitment, our client offers the following amazing benefits:
* A competitive pension for which our client will pay twice the amount.
* Generous amount of holidays with the option to buy up to 10 additional days.
* Regular salary reviews
* Discretionary annual bonus based on personal and company performance
* Life assurance of 4 x salary with the option to flex up
* Return to work programme scheme
* Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com).
* Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more
So, if you are looking to join a company where you will be rewarded for your hard work, apply today!