Spanish/ English speaking customer service desk
  • England,East of England,Cambridgeshire,Peterborough
  • full-time
  • £15.00 - £17.46 per hour
Job Description:
Location – Hampton, Peterborough

Pay - £15 per hour, after 3 months goes up to £17.46

Contract – 3 months with potential extensions

Hours – 7.5 hours a day, between 06:00 and 19:00 – maximum of 2 weekends a month, get the days back in the week.

Required skills:

-fluent in Spanish and English speaking, with strong all-round communication skills.

- Plenty of Customer service experience

- Previously required to complete calls/make bookings.

- Experience with Microsoft Word/Excel/PowerPoint/Outlook

- Speaking/typing in English to a professional level.

- Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.

- Educated to GCSE Level or equivalent in Maths and English

- IT certificated desirable but not essential.

Requirements:

- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

- Proactively keeping Customers informed on incident or request status and progress.

- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.

- Adhering to Incident management procedures.

- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

- Keeping up to date with the current standard procedures.

- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager

- Escalate potential problem issues with Problem and Incident Management.

- Contributing to team meetings.

If you think you’re suitable for the role, apply now!

If you are interested, please contact GTS on .
Job number 1563104
metapel
Company Details:
Global Technology Solutions Ltd
Company size: 10–19 employees
Industry: Human Resources
Global Technology Solutions Ltd has over 20 years’ experience in IT Recruitment. GTS provide quality candidates in all areas of IT including Des...
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