Primary Details


Time Type: Full time Worker Type: Employee To lead and develop a team of Underwriting Assistants and Assistant Underwriters in managing the workflow for the department in collaboration with the Senior Underwriters to prove an efficient and effective service to our customers Team Leader – Underwriting
Stafford

We have an exciting opportunity for a Team Leader to join our well-established, growing team in Stafford in this permanent role with hybrid office/home working.

In this role you will lead and develop a team of Underwriting Assistants and Assistant Underwriters in managing the workflow for the department, in collaboration with the Senior Underwriters, to prove an efficient and effective service to our customers.
Your new role

* Complete performance and development reviews, ensuring objectives are aligned to business requirements and working to build skills and talent.
* Proactively manage resource and coordinate, monitor and review workflow to meet all SLAs and compliance requirements.
* Contribute to team performance through execution of task and telephony activities as necessary
* Monitor and review the team’s activities and SLA achievement through relevant KPIs.
* Lead and embed change projects and initiatives, working in partnership with Underwriting, Operations, IT and Change to strive for operational excellence.
* Complete monthly audit/quality checks to ensure underwriting standards and operational processes are met and adhered to.
* Ensure the team complies with all legal and regulatory requirements to meet internal and external obligations
* Manage specific underwriting schemes as allocated, ensuring that issues and other queries are dealt with so that processes are fully effective.
* Assess, evaluate and develop recommendations to improve processes, procedures and structures.
* Understand customer needs and work towards delivery against these, managing expectations
About You

* Experience working within the insurance industry, with an understanding of the underwriting lifecycle
* Clear people management experience, with the ability to support and develop colleagues
* Excellent communication and stakeholder management skills
* Good organisational skills with the ability to prioritise
Why QBE? At My Best 
 
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. 
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation(https://careers/flex-qbe/).  
#LI-Hybrid
 
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 
5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner -
Insurance Business Canada  
Employer of the Year 2022
Winner
– Insurance Insider 
British Claims Awards 2022 Winner
- InsurTech Award 
Insurance Times Claims Excellence Awards 2022 Winner -
Claims Product Solution of the Year 
Working Families Best Practice Awards 2021
Finalist for:Best COVID-19 Response? 
Insurance Post British Insurance Awards 2022
Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent