This is a consumer centric role with the main objective of making sure consumers understand the information they are given at the right time so that they can make informed decisions about their investments.
This role also covers product reporting, such as the EMT/EPT/TCFD reporting that supports the business in the distribution of its products and meeting its regulatory responsibilities.
This is a critical position given the importance of communicating with consumers and ensuring our products are represented accurately, so requires excellent organisational skills and attention to detail.
The role will require a close working relationship with multiple teams, engaging and building effective partnerships across the company.  You will work with a range of internal stakeholders such as project managers, business development managers, Compliance, Investor Support and the Data Teams as well as managing external stakeholders such as sponsors, administration partners and 3rd party law firms.
The role requires a good understanding of the four Consumer Duty outcomes and the COLL rule book.   
Key Responsibilities
* Act as the team technical SME of all product documentation, investor communications and regulatory reporting.
* Take a leading role in the production and regular review of all product disclosures and reporting, ensuring quality control checks are embedded.
* Support the business in successfully delivering business/product initiatives that meet regulatory expectations.
* To own the KIID and CFD production process, filing updates with the FCA, communicating to all key stakeholders and publishing within the required timescales, with the ethos of developing the process for efficiency and enhancing controls. 
* To maintain and update prospectus documents with non-material updates as part of small changes and annual updates.
* Be a key contributor towards the annual Consumer Duty Board reporting.
* To create and maintain a framework for communicating with consumers about their products throughout the product lifecycle, communicating at the right time, and in a way they can understand.
* Designing communications that are clear, transparent and accessible to all consumers, including disclosing risks and costs involved so that consumers can make informed decisions based on their personal circumstances and needs.
* Understand consumer needs and any vulnerabilities, to determine how best to communicate with them. 
* Review client communications across all channels: verbal and written making sure they are in plain-English, jargon-free and easy to read.
* Tailor communications to fit the needs and circumstances of different consumer groups with different needs and vulnerabilities.
* Monitor and evolve the communications framework by gathering client feedback, including consumer testing to check communications are clear and effective.
* Ensure team procedures are followed and consistently and continuously improved.
Secondary Responsibilities
* Provide insights into regulatory requirements, keep abreast of changes to the relevant regulations and participate in association meetings and industry forums
* Provide regular updates to senior management, the Board and committees in relation to the effectiveness of product disclosures and communications.
Individual Conduct Rules
* Act with integrity.
* Act with due skill, care and diligence.
* Be open and cooperative with the FCA, PRA and other regulators.
* Pay due regard to the interests of customers and treat them fairly. **
* Observe proper standards of market conduct.
* Act to deliver good outcomes for retail customers. *
* This individual Conduct Rule applies specifically when the firm’s activities fall within scope of the Consumer Duty.
** This individual Conduct Rule will only apply when the firm’s activities fall outside of the scope of Consumer Duty.