Loan admin Officer * Annual Salary: £23,000 - £29,000
* Location: United Kingdom
* Job Type: Full-time, Office-based
We are looking for a dedicated Loan admin Officer to join our growing team. The successful candidate will work across various loan portfolios on behalf of multiple clients, undertaking a range of post-completion loan servicing activities. This role requires a commitment to delivering excellent service while ensuring fair treatment of customers and the best outcomes.
Day to Day of the role:
* Review and process requests for information accurately and within service level agreements.
* Handle standard loan enquiries from customers and their advisors, ensuring accurate and current information.
* Process amendments to customer accounts in line with procedures and regulatory requirements.
* Inform customers of payments due and ensure accurate collection in accordance with BACS rules.
* Promptly process requests for redemption statements and oversee the release of loan security upon receipt of funds.
* Calculate and process financial transactions in the servicing system.
* Ensure accurate boarding of new loans and issuance of correct correspondence.
* Oversee loans approaching expiry and ensure appropriate follow-up action.
* Review company watch notifications and take appropriate action.
* Liaise professionally with clients, third parties, and other business areas.
* Report any system or loan issues, making recommendations as necessary.
Required Skills & Qualifications:
* Strong mathematical skills for checking figures, instalments, and interest calculations.
* Excellent communication skills at all levels, both verbal and written.
* High attention to detail for accurate and professional information recording.
* Ability to work effectively as a team member, supporting others and delivering on promises.
* Quick learner with a desire to take on new systems and concepts.
* Empathetic manner for handling difficult conversations sensitively and appropriately.
* A proactive attitude with a desire to identify and deliver effective solutions.
* Competence in using Microsoft Office packages.
Desirable:
* Experience in the lending industry.
* Basic knowledge of specialist finance in the UK.
* Knowledge of financial services industry regulations.
* Customer service experience.
* Knowledge of the loan redemption process.
* Industry-recognised qualification.
Benefits:
* 25 days annual leave.
* Life assurance x2 salary.
* Pension scheme with company matching contribution up to 5%.
* Employee Assistance Programme.
* Recognition Scheme and on-site Counsellor.
* Sports & Social Committee and Free fruit Wednesdays.
* Private, locked Bike store and free beverages.
* Smart Casual Dress Code and CEG Life benefits.
* Café onsite with meal deals and town centre location.