Front Office Manager
Chelsea Sloane Square
Beautiful Hotel with a difference
Competitive salary plus management bonus
My client is a beautiful 5-star hotel based in Chelsea, with a difference. This luxurious building provides its residents a home from home experience whilst travelling with exemplary attention to detail and individualized personal touches the norm.
They are looking for a Front Office Manager to lead this team, to continue to elevate/develop the hotel’s services and try to exceed guests expectations at every level.
You will have extensive experience working in luxury 4 - 5-star hotels and have experience using Opera.2
Responsibilities as the Front Office Manager…
* Leading a mighty team of 8
* Ensuring every guest receives a warm welcome and unforgettable customer service throughout their stay
* Creating a positive working environment and mentoring your team to maintain the hotel’s high standards of excellence
* Sharing your wealth of knowledge and expertise and providing high-quality training
* Ensuring compliance with all Front Office policies, standards and procedures
* Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met
* You’ll be wondering what’s in it for you as the Front Office Manager… * Competitive salary plus management bonus
* 23 days annual leave increasing with length of service, plus 8 public holidays,
* Great discounted room rates for family and friends
* Uniform and complimentary dry-cleaning service
* Learning and Development
* Wellbeing benefits including private medical, dental and eye care
* Life Assurance benefits including 6% contribution match on your Pension