Are you a proactive and organized individual with a passion for delivering exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our clients team. In this role, you will be the first point of contact for our clients Broker relationships, managing a variety of enquiries and administrative tasks with a focus on first-time resolution and quality service.

Key Responsibilities:
* Telephony Support: Handle inbound calls from Brokers, providing prompt and accurate assistance across a broad range of enquiries.
* Administrative Duties: Manage administrative requests, including onboarding new relationships, handling agency-related queries, and responding to email and web enquiries.
* Performance and Quality: Meet service and efficiency targets while adhering to specific Quality Assurance standards. Track daily performance to ensure continuous improvement.
* Regulatory Compliance: Maintain up-to-date knowledge of regulatory practices and rules, ensuring all actions comply with FCA regulations and Data Protection Security Policies.
* Team Collaboration: Provide support to colleagues on telephony as needed to meet business demands.
What We’re Looking For:

Essential Skills:
* Proven customer service skills, particularly in telephony-based roles.
* Strong verbal and written communication skills.
* Excellent organizational and time management abilities.
* Proficiency in MS Office applications, including Word, Excel, and Outlook.
* Willingness to take on new challenges and adapt in a dynamic environment.
* Ability to work in compliance with FCA regulations and data protection policies.
Desirable Skills:
* Previous experience in the insurance industry.
* Familiarity with FCA principles and working in a regulated environment.