Customer Service Officer * Annual Salary: £29,700 per annum
* Location: Ipswich and office based. no hybrid working available.
* Job Type: Part-time and full time (Various hours available)
Our client in Ipswich is looking for Customer Service Officers to support in a busy control room environment, where you will be at the forefront of delivering a 24/7 service to the Ipswich community. We are recruiting for various roles, each offering a unique opportunity to contribute to the safety and well-being of our the community residents.
The Role and Operations: As a Customer Service Officer, you will be a key player in a challenging and multifaceted environment. Your role will encompass:
* Engaging with customers, internal departments, and external agencies to provide exceptional support during emergency situations.
* Operating a range of systems including computer databases, radios, and alarm equipment with precision and accuracy.
* Monitoring closed-circuit television (CCTV) as part of our security and surveillance efforts.
* Coordinating with other departments, ensuring prompt and effective assistance.
* Handling out-of-hours communications, acting as a first point of contact for members of the public and external bodies in need of urgent support..
Shift and Rota Patterns: Customer Service Officers will adhere to a set shift pattern, covering early, late, and night shifts, including weekends and Bank Holidays. The shift rota is designed to ensure coverage and responsiveness at all times:
* Early shift: 06:30-14:45
* Late shift: 14:30-22:45
* Night shift: 22:30-06:45
The rota operates on a 10-week cycle with a ’float fortnight’, during which officers are expected to be flexible to cover shifts as needed.
About You: * Enthusiastic and dependable, with a minimum of 5 GCSEs or an NVQ Level 3 qualification.
* At least 2 years of relevant experience in a similar role or field.
* Skilled in managing diverse emergency situations, with the ability to prioritize and collaborate effectively with team members.
* Proficient in Windows-based software and experienced in public engagement.
* A focused individual capable of maintaining high levels of concentration during shifts.
* Open to obtaining a Public Space CCTV Surveillance SIA licence if not already certified.
An enhanced DBS Disclosure and Police Vetting Clearance will be required for this post as well as a driving licence.
Benefits: * A competitive annual salary of £29,777.
* Diverse shift patterns to support work-life balance.
* A critical role that makes a real difference in the community.
* Opportunities for professional growth, including SIA licence training.
To apply for the Customer Service Officer position, please submit your CV and a cover letter detailing your relevant experience and qualifications.